How can I export my help center content?

Question

How do I download the articles in my help center? How do I save my help center theme code? 

Answer

There isn't a prebuilt Zendesk tool to export articles. Zendesk recommends the options below:

• Leverage the Help Center API to export the data. Use the Rest API to back up your knowledge base content with Python
• Use the kBackup, a third-party app developed to backup help center content at the click of a button

To save your help center code, see the options below:

• To download your HTML, CSS, and Javascript code, import and export your theme and manifest file if you are on Guide Professional or Enterprise plans
• For all the other plans, Zendesk recommends copying and pasting the code into a third-party text editor and saving it externally. There is no means to access the code using the help center API.