Help Center data export

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8 Comments

  • Steve Wiseman
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    We have built an app that does just that. You can contact us directly until it's put in the Marketplace. Please write to me at swiseman@contextengage.com or contact via the website at www.contextengage.com. You need to be able to install private apps in your Zendesk. 

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  • Scott Havard
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    I've had to use the Help Center API a bit to get data that I need for performance analysis.

    It can be a pain, so I wanted to share some of the tools I've used thus far to hopefully help speed up the process for other Help Center managers.

    Here is a very [underdeveloped] GitHub repository that has a couple scripts that exports article information to a CSV:

    https://github.com/scotthavard92/Zendesk-Help-Center-Export-Scripts

    Feel free to add/tweak/help with this. I know people probably have used tons of different approaches, and this is just one small one. It also may have a little barrier to entry if you haven't used API's before. I am happy to make changes to help get over this hurdle or get people familiar with the process.

    Also feel free to reach out with questions. 

     

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  • Jessie Schutz
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    Hi Scott! Thank you for sharing this!

    If you're up for it, it would be awesome if you could flesh this out a bit and add a post about it to our Tips & Tricks section! I know a lot of people would find it helpful, and you'll get a gift from us for your effort. :)

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  • Andy Reed
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    When is Zendesk going to add the feature to download a help center article as a PDF? I am aware of the available add-ons, but I think that this should be a baked-in feature.

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  • Nicole - Community Manager
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    Hey Andy - 

    Here's a tip from the Zendesk Community on how to implement the ability to do this in your Help Center: 

    Printing/PDF/Emailing Help Center Articles

    I do not believe that this is something that the Product team has on the roadmap as a native feature. If you'd like to make a feature request, here's how to do that

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  • Scott Havard
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    Hi all!

    I went ahead and submitted a community tip as suggested by Jessie outlining the script  described above. I also made a video describing the process. You can find that here:

    https://support.zendesk.com/hc/en-us/community/posts/360004281807-Export-Zendesk-Guide-Data-as-CSV

    Thanks!

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  • Jennifer Rowe
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    Thanks so much for taking time to share your tip, Scott. It's a good one!

    I've added it to our list of Help Center tips from the community.

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  • John Barnaby
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    Hello Team,

    There is a service Help Desk Migration https://help-desk-migration.com/zendesk-to-csv-migration/ that allows exporting data to the CSV file.

     

     

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