Creating a Help Center for one of your brands (Professional Add-on and Enterprise) Follow

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14 comments

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    Jehnna Koch

    If you accidently created a help center from one of your brands. How do you delete it?

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    Angie

    Hi,

    Is that possible to create multiple Help Centers for one Brand?

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    Nicole - Community Manager

    Hi Angie, 

    Thanks for your question. You can only create one Help Center for each Brand that you have set up. 

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    Tom Ronen

    Hey!

    We are going through a re-branding process and will need to maintain two-brands for a short period of time. Can I duplicate my current knowledge-base and just change the brand hosting and design?

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    Nicole - Community Manager

    Hey Tom - 

    The only way to duplicate your current Knowledge Base would be to export everything from your current one, and then import into the new one - unfortunately there's no magic button that will duplicate it all for you. 

    Best of luck with the rebrand, though! Those are always exciting times. 

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    Sandeep Yohans (Edited )

    Hi,

    I am currently on Essential plan and want to maintain separate set of FAQs for each product.

    I have added the Web Widget to all my products (say ABC.co.in and XYZ.co.in) But I want my customers from ABC.co.in to  see FAQs related to ABC.co.in only and not the ones those are for XYZ.co.in

    Is it possible? If yes, then how do I achieve that? 

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    Jessie - Community Manager

    Hi Sandeep! Welcome to the Community!

    Have you put the Web Widgets in your Help Center, or in a different website? If you're using Help Center, are you on Lite or Professional?

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    Sandeep Yohans

    Hi Jessie! I'm glad to join the community!

    Yes, I have put the Web Widget in the Help Centre as well as in my various websites. I am using Help Centre Lite. 

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    Jessie - Community Manager

    Hey Sandeep! Thanks for clarifying!

    If you're using our Multibrand feature, you get a separate web widget for each brand that will allow you to do what you're describing here. You can find out more about that here.

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    Sandeep Yohans

    Allright, I will go through the details here.

    Thank you for your help Jessie! 

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    Taylor Barnett

    Hello,

    I was wondering, for the statement at the top of the page, it says: 

    "Support Enterprise and Guide Lite or Professional: Five brands, one Help Center"

    What exactly would the setup of this look like? I'm trying to figure out, if we have 5 brands and 1 Help Center, does that mean the brands still have sub-domains but they just share a community, tickets, etc.? We would like to have multiple brands, but we want our users to be able to search for all information from each brand within 1 widget and from one main Help Center, so we are trying to figure out the best way to achieve this.

    Thank you!

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    Jessie - Community Manager

    Hi Taylor!

    If you're using Support Enterprise, you can set up up to five different brands to route customer tickets. This applies regardless of what Guide plan you're using.

    If you opt for Guide Lite or Professional, you'll get one Help Center to support your customers regardless of brand. There are no additional levels of content organization or sub-domains or anything; just one Help Center where you can create content for all of your brands. It sounds like that's exactly what you want to do!

    Let me know if you have any more questions!

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    Paul Lee

    I don't see an option to create a Help Center for my 2nd brand.  We are Support Enterprise and Guide Legacy.  Do we need to upgrade Guide / pay more?

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    Nicole - Community Manager

    Hi Paul, 

    Thanks for your question. Yes, you would need to upgrade to one of the current Guide plans in order to create an additional Help Center. Your plan allows for up to 5 brands in Support, but only one Help Center. 

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