Creating a Help Center for one of your brands (Professional Add-on and Enterprise) Follow

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10 comments

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    Jehnna Koch

    If you accidently created a help center from one of your brands. How do you delete it?

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    Angie

    Hi,

    Is that possible to create multiple Help Centers for one Brand?

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    Nicole - Community Manager

    Hi Angie, 

    Thanks for your question. You can only create one Help Center for each Brand that you have set up. 

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    Tom Ronen

    Hey!

    We are going through a re-branding process and will need to maintain two-brands for a short period of time. Can I duplicate my current knowledge-base and just change the brand hosting and design?

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    Nicole - Community Manager

    Hey Tom - 

    The only way to duplicate your current Knowledge Base would be to export everything from your current one, and then import into the new one - unfortunately there's no magic button that will duplicate it all for you. 

    Best of luck with the rebrand, though! Those are always exciting times. 

  • Avatar
    Sandeep Yohans (Edited )

    Hi,

    I am currently on Essential plan and want to maintain separate set of FAQs for each product.

    I have added the Web Widget to all my products (say ABC.co.in and XYZ.co.in) But I want my customers from ABC.co.in to  see FAQs related to ABC.co.in only and not the ones those are for XYZ.co.in

    Is it possible? If yes, then how do I achieve that? 

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    Jessie - Community Manager

    Hi Sandeep! Welcome to the Community!

    Have you put the Web Widgets in your Help Center, or in a different website? If you're using Help Center, are you on Lite or Professional?

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    Sandeep Yohans

    Hi Jessie! I'm glad to join the community!

    Yes, I have put the Web Widget in the Help Centre as well as in my various websites. I am using Help Centre Lite. 

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    Jessie - Community Manager

    Hey Sandeep! Thanks for clarifying!

    If you're using our Multibrand feature, you get a separate web widget for each brand that will allow you to do what you're describing here. You can find out more about that here.

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    Sandeep Yohans

    Allright, I will go through the details here.

    Thank you for your help Jessie! 

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