Viewing and restoring deleted articles Follow

all plans

You can access a complete list of your deleted knowledge base articles. You can restore a deleted article if you want to make it available again in your knowledge base.

You must be a Help Center manager to view and restore deleted articles. For information about deleting an article, see Deleting an article from your knowledge base.

This article contains the following sections:

Viewing the deleted articles list

You can access a complete list of your deleted articles. All deleted articles remain in your list permanently. You cannot permanently delete articles from your list.

You must be a Help Center manager to view deleted articles.

To view a list of deleted articles

  1. Click Articles in the top menu bar, then select Manage articles.

  2. Click Deleted articles in the left sidebar.

    A list of your deleted articles appears. You can add filters to view a subset of all your deleted articles.

Restoring a deleted article

You can restore a deleted article if you want to make it available again in your knowledge base. You cannot disable the ability to restore articles.

You must be a Help Center manager to restore deleted articles.

To restore a deleted article

  1. Click Articles in the top menu bar, then select Manage articles.
  2. Click Deleted articles in the left sidebar.

    A list of your deleted articles appears.

  3. Find and select a deleted article from your list.

    You can browse the list, search, or add a filter to find a specific article.

  4. In the delected article, click Restore.

    The article is restored as a draft in the section it was previously published in. If the section no longer exists, you are prompted to select a new section.

  5. Change the article status to Published, then click Update.
Have more questions? Submit a request

Please sign in to leave a comment.

Powered by Zendesk