If you want to remove an article from your knowledge base, you must archive the article. You can then permanently delete any articles you have archived. When you delete an article, both the article and any translations associated with the article are permanently deleted and cannot be restored by anyone, including Zendesk.
If you need to delete multiple articles at once, see Updating knowledge base articles in bulk.
You must be a Guide admin to delete articles.
To delete an article
- In Guide, click the Manage articles () icon in the sidebar.
The Lists tab opens by default.
- Click Archived articles.
A list of your archived articles appears.
- Find and select an archived article from your list.
You can browse, search, or add a filter to find a specific article. If the article you want to delete has not been archived, and does not appear in the archived list, you must first you must first archive the article.
- In the archived article, click Delete, then click OK to confirm the deletion.
The article and all translations associated with the article are permanently deleted and cannot be restored by anyone, including Zendesk.
Will the 13 digit Article number shown in the Article URL (like within this article, its 4408832480154) be reused once the article with that ID is deleted?
Or will it not be reused in the ZD system?
if not reused, could you then create a new article and give it the same 13 digit nr manually as it was originally?
So that you still have a possibility to come back to the same link, if something was deleted in error.
Hello F. Keijmes,
Apparently, an article ID is unique and is generated upon article creation so it cannot be reused.
Also, you cannot set the article ID upon creation even via API given it's a read-only parameter.
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