Managing external targets

You can notify external targets when a ticket is created or updated. External targets are cloud-based applications and services (such as Twitter and Twilio) as well as HTTP and email. For more information, see Setting up a target.

Once you've set up targets, you can edit, delete, and deactivate and reactivate them.

Zendesk Support attempts to send notifications to an external target 21 times. If all attempts fail, the target is automatically deactivated and all Zendesk admins are notified. If a target is manually deleted or deactivated, admins will not be notified.

Note: Trial accounts are limited to a maximum of two targets.

To edit a target

1. Click the Admin icon () in the sidebar, then select Extensions.
2. Click the Targets tab.
3. Locate the target you want to edit and click Edit.
4. Make your changes, then select Update Target from the drop-down list at the bottom of the page.
5. Click the Submit button.

To delete a target

1. Click the Admin icon () in the sidebar, then select Extensions.
2. Click the Targets tab.
3. Locate the target you want to edit and click Edit.
4. Select Delete Target from the drop-down list at the bottom of the page.
5. Click the Submit button.

To deactivate/reactivate a target

1. Click the Admin icon () in the sidebar, then select Extensions.
2. Click the Targets tab.
3. Locate the target you want to deactivate and select Deactivate.
4. To reactivate the target, select it from the list of inactive targets and select Activate.