Managing external targets

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  • Wendell Joost

    There appears to be no way to remove an inactive target without activating it; and in this case, there's no way to activate this target.

    How do I remove it?

  • Brett Bowser
    Zendesk Community Team

    Hey Wendell,

    Since this target was created from the Slack integration, you would need to remove the Slack integration which will then remove any associated target.

    Let me know if you run into any issues removing the integration.


  • Bruce Ledbetter

    I have a URL Target that works very nicely for me but there's one major annoying problem.  Every time I go to edit the target, the form populates with old/stale data.  If I want to make a change to any field on the form, I have to update all the fields.   I've included 3 screenshots to hopefully make my issue clear.  

    Note that I've tried clearing browser cache, cookies, application data -- even using a completely different browser, but the problem persists.  


    Here, I have edited the URL target fields:

    See that "Test Target" succeeds. 


    Next, I save the target and everything works fine.  But I want to update a field in the target during as I test and develop.   When I click "edit", the page populates with old data from perhaps the first time I tested this target.



  • Brett Bowser
    Zendesk Community Team

    Hey Bruce,

    I don't believe this is expected behavior and could possibly be a bug. I see you've already created a ticket with our Customer Advocacy team regarding this issue. We will continue working with you on the ticket to troubleshoot further.



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