Adding multiple article, section, and category templates to your theme (Guide Enterprise)

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12 Comments

  • Nick Severson
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    We'd like to have a default set of headings/sections populate when a new article is created. Is there a way to do this with templates? It doen't look like I can define a default "article body" to populate that would then be editable. Thanks in advance for any tips.

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  • Dan Kondzela
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    Hey Nick, It sounds like you are looking for some information on how to set up consistent Articles in the Article Editor itself, not the back end behavior of these articles.

    Unfortunately we do not have built in functionality that accomplishes exactly what you're looking for, Article Body Templates. That is a great suggestion though! For now I would recommend drafting your articles bodies in a service like Microsoft Word or Google Docs and then copy past in as needed. It's not seamless, but it will cut down on your editing time.

    Thanks!

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  • Nick Severson
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    Makes sense. Thanks for the info.

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  • Matt Farrington Smith
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    Just wanted to echo this request too - that would be of great use to us. I was just asking a member of your support team the very same thing.

    Surely it wouldn't be that taxing to do in the backend and make the feature available to us no?

    Thanks, Matt

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  • Alex Gillum-Webb
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    Another one for this request. Seems like the most sensible use of a templates feature especially when Zendesk promote collaboration amongst agents when it comes to building a knowledge base - it would make for a far tidier kb if agents had templates to work from within the editor. i.e. a 'How to' or an 'FAQ' type of thing.

    Does anyone else have a solution to adding placeholder text to the .hbs file?

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  • Brett - Community Manager
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    Hey Alex,

    Thanks for sharing your feedback!

    I would encourage you to cross-post this in our Guide Product Feedback forum as well. This will help provide visibility to both our product managers since that's the primary channel they use to capture customer feedback.

    Cheers!

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  • Dru Kepple
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    When previewing multiple templates, is there a way to view anything other than the default page for an article or section?

    Let's say I have a new template set up for a section. For now, all other sections use the original, default template.

    While I'm in local preview mode, if I navigate to the section that has the new template, it shows up rendered through the original template.

    If I use the dropdown to specifically select the new template, then it renders some randomly chosen "default" section through the new template.

    I can't seem to preview the desired section with the desired template. Am I missing something?

    Everything works fine when it's all published, but I felt a little like I was flying blind until then.

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  • Brett - Community Manager
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    Hey Dru,

    You should be able to preview your templates via the Templates menu in Preview Mode. Screenshot below: 

    Then, if you navigate to a particular article, you can select the template you'd like to preview it with.

    Let me know if I'm misunderstanding your question!

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  • Dru Kepple
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    You understood, and answered my question...thank you! It seems simple now that I know, but was rather unintuitive until now. So, is there a cookie set, declaring which template you've last selected, and then as you navigate to any article (or whatever), it uses that template, until you select another? 

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  • Brett - Community Manager
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    Hey Dru,

    AFAIK that's how it works :) I actually reached out to one of our Guide PM's and those are the steps that were recommended to me.

    Cheers!

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  • Grant Foster
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    Hey team, has any progress been made on "Article Body Templates" that was requested earlier in this article? 
    I couldn't find a feature request matching it. 

    Would be super awesome to be able to template the article body and then be able to edit the content.

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  • Nicole - Community Manager
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    Hey Grant - 

    The product team is working on the concept of reusable blocks of content, where you could post the same chunk of content in multiple places, but I haven't heard of anything around article body templates. I encourage you to post the idea to the Feedback on Guide topic in the community, so that others can up vote and add to the idea. Product managers are subscribed to the notifications on that topic, so they can see it and engage as well. 

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