Guide reporting tools for measuring self-service

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2 Comments

  • Kate Johnston

    Just wanted to clarify, based on this information, that in using the knowledge capture tool to link articles to customer tickets we can essentially track issues that could have been self-serviced but weren't, correct? Along for content improvements, of course. 

    0
  • Jenmark Alcover
    Zendesk Customer Advocate

    Hi Kate!

    Technically yes, that would be correct. But if you're looking for a report, in order for you to track those; then you may use the documentation below as reference.

    Analyzing your Knowledge Capture activity

    Explore recipe: Analyzing Knowledge Capture activity

    Best,

    Customer Advocacy Team

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