Setting reminders to review and verify articles (Guide Enterprise)

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12 Comments

  • Morgan King
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    When an email verification is sent out - if there are multiple articles that need verified are they bunched together in one email or does the person get one email per one article?

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  • Maggie Ungerboeck
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    Hi Morgan,

    I just received an email today for article verification and it listed three articles and then had a +2 more articles at the end to indicate there are more. So it looks like one email gets sent.

    Thanks!

    Maggie

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  • Ryan Boyer
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    For the frequency, is the time reset after the email is sent out to the Knowledge Owner to verify the article(s) or after the article is verified?

    For example, let's say I have a rule for all articles in a certain section to be reviewed every 3 months. Are those emails sent out every 3 months regardless of when the Owner verifies the article (i.e., Owner gets email to verify article, but doesn't verify article until 2 weeks later)? Is the next email sent out 3 months from the last email or 3 months from the 2 weeks after it was verified?

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  • Gab
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    Hi Ryan,

    The interval specified on the Frequency setting will be the time from the moment that you verify an article. Note that you will continue to receive weekly email notifications for articles that need verification. In your example, the article will be listed again on the email notification on unverified articles 3 months from the time the article was verified. 

    Thanks!

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  • Ryan Boyer
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    Gab Thanks for the explanation, Gab. I really appreciate it!

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  • Marci Abraham
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    We just upgraded to Guide Enterprise, and immediately started getting a ton of emails about unverified articles. I think I stopped them (by removing all the default rules). However, before I set them up again, I would like to get the list under control. Almost every article in our Help Center is considered "unverified" now, and we do not have the time or the need to go through all of them. 

    My plan was to mark them all "verified" and then figure out a plan going forward. However, there are around 400 articles in each Help Center, and I only seem to be able to "mark as verified" 30 at a time. Please tell me I'm missing a shortcut?




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  • Morgan King
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    Hello Marci Abraham,

     

    Unfortunately, I do not believe you are missing a shortcut. On that note, if someone does have a shortcut I would be excited to learn it!

    What I do, since our smallest help center is around 600 articles, I filter by category and do one area at a time, that way I can stop if I need to in order to handle other things without getting confused on what I have adjusted and what I have not.

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  • Marci Abraham
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    Thank you, Morgan King! I appreciate the tip!

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  • Marci Abraham
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    Maybe a silly question, but I can't figure out how to filter by category? Do you see something I don't?

     

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  • Morgan King
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    Not silly! It took me a little to figure it out. You will click on "hierarchy".

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  • Marci Abraham
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    LOL thank you! This is the third time today that I have said "this is really not intuitive" and I've been a Zendesk admin for like 9 years. I appreciate you taking time to help me! 

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  • Nicole - Community Manager
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    Thanks for helping, Morgan! Glad you got things working, Marci!

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