Setting reminders to review and verify articles (Guide Enterprise)

Fastpath: Guide admin > Settings icon > Article verification

You can create article verification rules to send reminders when articles need to be reviewed and verified, based on the criteria and interval you set. This helps ensure that your content doesn't become stale or out-of-date. For example, every three months you might want to review articles that have a specific label, appear in a certain category, or haven't been updated in a while.

An article verification rule is built with an article filter and a frequency. When articles meet the criteria and the interval based on a rule, email notifications are sent to the article owners for the affected articles, and the articles appear in the Needs Verification article list.

These articles are considered unverified, and remain so until someone verifies the articles. Article owners continue to receive weekly email notifications for their articles that need verification.

You can create as many as 20 verification rules. You must be on Guide Enterprise to create article verification rules. You must be a Guide admin to create article verification rules.

You can duplicate an existing rule if you'd like your rule to be based on another rule.

To create an article verification rule

1. In Guide, click the Settings icon () icon in the sidebar, then click Article verification.
2. Click Add.

   If the Add button is not available, then you have already created the maximum number of 20 rules. You can delete a rule if you want to add a new rule.

   

3. Enter a Rule name.
4. Select a Frequency for the reminder.

   After the specified interval, an email notification is sent to the article owner and the articles appear in the Article Verification list.

5. Select Filters to determine the group of articles for this rule.

   As you select filter options, a list of affected articles appears below.

6. Click Create.

The article owner receives email notification when articles are ready to be reviewed, based on a rule. You cannot change or add recipients to the notifications. The owner is the author by default, but you can change the article owner to another user or a group.