Managing article verification rules

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Location: Knowledge admin > Settings () > Article verification

If you are using article verification, you can set reminders based on article verification rules to notify you when articles need to be reviewed and verified. You can edit, duplicate, or delete any existing rule as needed

You must be an administrator to manage article verification rules.

This article covers the following topics:

• Editing article verification rules
• Duplicating article verification rules
• Deleting article verification rules

Editing article verification rules

You can edit an existing article verification rule to change the name, frequency, or filter.

To edit an article verification rule

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Article verification.
3. Click the name of an existing rule on the Article Verification page.

   

4. Make changes as needed.
5. Click Save when you are finished.

Duplicating article verification rules

You can duplicate an existing article verification rule if you'd like to create a new rule based on the existing rule.

To duplicate an article verification rule

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Article verification.
3. Click the name of an existing rule on the Article Verification page.
4. Click the options menu, then select Duplicate.

   

   The duplicated rule opens in edit mode.

Deleting article verification rules

You can delete an existing article verification rule if you no longer need it.

Note: If you delete a rule that has generated unverified articles in the past, those articles will remain unverified until they are manually verified. The only way to remove unverified articles from the Needs verification list and reminder emails is to manually verify those articles. See About article verification.

To delete an article verification rule

1. In Knowledge admin, click Settings () in the sidebar.
2. Click Article verification.
3. Click the name of an existing rule on the Article Verification page.
4. Click the options menu, then select Delete.

   

5. Click Ok to confirm that you want to delete the rule.

   The rule is deleted and removed from your list of article verification rules.