Verifying articles that need review

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Quick Look: Knowledge admin > Manage articles () > Needs verification

Article verification lets you indicate whether an article is accurate and current, or whether it needs review and possible revision. If an article is unverified, either through an article verification rule or a manual review, it must be verified by an article owner with publishing permission, agent with publishing permission, or Guide admin.

Verifying an article consists of reviewing it, making any necessary updates, and clicking verify. After you verify an article it will indicate in the article that it has been verified. You can verify articles individually or in bulk.

This article contains the following sections:

• Verifying individual articles
• Verifying articles in bulk

Verifying individual articles

Articles that need verification are considered unverified until someone verifies the articles.

Guide admins can verify individual articles from the Manage articles list or through the article editor. Article owners and agents with publishing permissions can verify articles through the article editor.

To verify articles using the Manage articles list

1. In Knowledge admin, click Manage articles () in the sidebar.
2. Click Tasks > Needs verification.

   

   The Needs verification article list opens.

3. Click the article you want to verify to open it in edit mode.
4. Review the article and make any updates you need to make.
5. Click the Unverified drop-down menu in the article header, then select Verify article.

   

   The article is verified and shown as Verified in the article header.

To verify articles from the article editor

1. In your help center or Knowledge admin, navigate to the article that you want to verify, then click Edit article in the top menu bar.
   Note: If you received the "It's time to verify your articles" email in your inbox, you can click the article links in the email to navigate directly to the articles.
2. Click the Unverified drop-down menu in the article header, then select Verify article.

   

   The article is verified and shown as Verified in the article header.

3. Click Verify article.

   After an article is verified, the drop-down menu options change to Unverify and Re-verify. You can click Re-verify to verify an article that has already been verified.

Verifying articles in bulk

Guide admins can verify articles in bulk to remove the need for individual article owners to verify their articles. Once articles are verified, they are removed from the Needs verification list and article owners will stop receiving reminder emails.

To verify articles in bulk

1. In Knowledge admin, click Manage articles () in the sidebar.
2. Click Needs verification.
   Note: If you received the "It's time to verify your articles" email in your inbox, you can click Verify articles in the email.

   

   The Needs verification article list opens.

3. Select one or more articles to update.

   You can select a maximum of 30 articles at a time. To select 30 items at once, select the check box beside Title at the top of the list.

   

4. Click the Article settings bulk actions menu at the bottom, then select Verify.

   

5. Click Verify to confirm that you want to verify the selected articles.

   The articles are verified and removed from the Needs verification article list. Article owners will no longer receive reminder emails to verify these articles.