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  • Verity Stanford-Tuck

    Does any know if having a HTML snippet at the beginning of every article explaining which membership package can use that article, is going to impact Answer Bot? 

  • Ben Van Iten
    Zendesk Community Team

    Hi Verity Stanford-Tuck,

    Answerbot is able to look at the first 75 words of an article. If the HTML snippet involves text, that would be factored in. We have a similar snippet at the beginning of many of our articles that explains which plan levels can use a feature for instance, and have not seen any negative effects on those articles.

    I hope this is helpful!


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