Question
How can I disable the notifications about offline messages in Chat that all agents get in their mailboxes?
Answer
Each user has to disable the offline message notification from their profile page. This option can't be disabled by an admin for all agents.
To disable email notifications for offline messages
- In your chat account, select Settings > Personal and click the Profile tab.
- In the Preferences section, disable the Offline Message Notification option.
- Click Save Changes.
For more information about Chat notifications, see the article: Editing your chat notification settings.
7 Comments
Is there any work being done to make this a feature that can be set at the account level? It's sort of a big ask to have enterprise size accounts require all chat agents to do this for every set up, when really our whole account doesn't need to be made aware in an email because a ticket is created anyway.
Hey Schuyler,
I checked with our Chat team and it looks like there's currently no plans to add this as an account wide setting.
I've gone ahead and passed your feedback along to the appropriate team.
Cheers!
+1 on this request. Every time someone joins our team we have to tell them on their first day go turn this off or they get bombarded by emails. And global admin setting would be save a lot of headache on what feels like a vestigial setting.
Thank you
This absolutely should be an option from an admin role to set for agents.
+1 to the above. This notification setting should be adjustable at the global/admin level. I'm in the process of telling everyone on my team to go change a notification.
We go in to our settings individually and turn off these notifications but then they start again after about 6 months. Is there an automatic reset, and if so, why?
+1 - This should be an admin setting for the whole account.
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