How can I disable offline message notifications for all agents?

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2 Comments

  • Schuyler Weinberg
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    Is there any work being done to make this a feature that can be set at the account level? It's sort of a big ask to have enterprise size accounts require all chat agents to do this for every set up, when really our whole account doesn't need to be made aware in an email because a ticket is created anyway.

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  • Brett - Community Manager
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    Hey Schuyler,

    I checked with our Chat team and it looks like there's currently no plans to add this as an account wide setting.

    I've gone ahead and passed your feedback along to the appropriate team.

    Cheers!

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