Question
How can I disable the notifications about offline messages in chat that all agents get in their mailboxes?
Answer
To disable email notifications for offline messages
- In your chat account, select Settings > Personal and click the Profile tab.
- In the Preferences section, disable the Offline Message Notification option.
- Click Save Changes.
This option can't be disabled by an admin. Each agent has to disable it from their profile page in Personal.
For more information about chat notifications in general, see Editing your chat notification settings.
2 Comments
Is there any work being done to make this a feature that can be set at the account level? It's sort of a big ask to have enterprise size accounts require all chat agents to do this for every set up, when really our whole account doesn't need to be made aware in an email because a ticket is created anyway.
Hey Schuyler,
I checked with our Chat team and it looks like there's currently no plans to add this as an account wide setting.
I've gone ahead and passed your feedback along to the appropriate team.
Cheers!
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