How can I disable the notifications about offline messages in chat that all agents get in their mailboxes?
To disable email notifications for offline messages
- In your chat account, select Settings > Personal and click the Profile tab.
- In the Preferences section, disable the Offline Message Notification option.
- Click Save Changes.
This option can't be disabled by an admin. Each agent has to disable it from their profile page in Personal.
For more information about chat notifications in general, see Editing your chat notification settings.