Getting started with Zendesk Explore

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41 Comments

  • Rob Stack
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    Barbara Schellekens - Take a look at this article to get started - https://support.zendesk.com/hc/en-us/articles/360002084388-Activating-Zendesk-Explore

    If you can't find Explore at all, and you meet the prerequisites in the article, post an update and I'll open a ticket for you. Thanks!

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  • Andrea
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    Hello! Is there a way of exporting and share text from the tickets in Zendesk Explore? E.g: Sharing user feedback with the rest of the company?

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  • Jo Smith
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    Hi, Can you tell me how often the data refreshes within the Explore dashboards?

    We use Zendesk and would like to display a real time (as far possible) dashboard within our office.

    Thanks

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  • Adrian Joseph Magboo
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    Hi Andrea,

    I have created a new ticket for your concern. The ticket number is 4323529. Someone from our team will get in touch with you as soon as possible.

    Thanks!

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  • Andrew Forbes
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    Hi Jo - Explore Lite refreshes daily and Explore Pro refreshes hourly.

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  • Eric Norris
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    Are there any plans to add Ticket Description to Explore?

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  • Carlos Santos
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    Hi.

    I have invested a lot of time in Gooddata over time and I am currently about to restructure all the KPI calculations and dashboards for my teams. Explore seems promising. So... Should I continue to invest time in Gooddata or move immediately to Explore? What about all the work done with Gooddata? Will I have to rebuild every metric, chart and list I have currently? Above all, will I be able to do with Explore everything I do in Gooddata?

    Thanks.

     

     

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  • Gentry Geissler
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    Hi Carlos!

    Thanks for the questions. I'll do my best to explain. Zendesk is working on slowly sunsetting our access to Gooddata. Currently no new users to the Zendesk platform have any Gooddata licenses applied to them. Explore is going to be the standard going forward. 

    Unfortunately, the reports you have in Gooddata are not something that can be transferred to Explore, or vice versa. I do apologize for any inconvenience, I know it can be frustrating to duplicate work. 

    Lastly, Explore and Gooddata do mostly the same things, but there are some differences. You can read about those on our help center here. There may not be perfect parity, even in the future. But we're trying to make Explore as robust and useful as we can. 

    Hope that helps!

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  • Nicole - Community Manager
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    Hi all - 

    We're hosting an AMA-style conversation on Explore recipes in the Zendesk Community tomorrow, 8/27. You can post your recipe requests starting now: zdsk.co/ExploreAMA

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  • Gemma Oleart
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    Hi Rob, at our office we started to work with "Explore" recently.  And I have a question regarding the concept of "No replies" within "Tickets by first reply time brackets". I would like to ask what tickets are included as not replied - is it the ones deleted manually, in addition to the ones considered Spam by the system? Are also included the ones were the user help himself thanks to the Answer bot articles suggested? Thanks in advance!

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  • Rob Stack
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    Hi Gemma, as I wasn't immediately sure of the answer to your questions, I've created a ticket. Someone should be in touch soon to help you get the answers you need. I'll then update the docs accordingly. Thanks!

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