Selecting the metric result range

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  • Grace

    How do I exclude results with a value of zero from the showing up in the result?

  • Devan - Community Manager
    Zendesk Community Team

    Hello Grace,

    You will want to make the minimum value for the Metric filter, not zero. Using your lowest value or one would be our recommendation for this.

    Best regards. 

  • Drey Tee

    And how can I Include zero/empty cell?
    Metric scale goes from 1 to 284
    tickbox is not marked but I miss lines with empty/zero results

  • Katie Dougherty
    Zendesk Community Team

    Hi Drey Tee,

    Thank you for reaching out! 

    We have a Help Center article that covers How can I include 0 values in Explore reports.  You can click Result Manipulation and add your own Result metric calculation.

    Please let me know if this helps answer your question. 

  • Sara Bradley-Bussell

    Hello, I have created a chart and want to remove values less than 5, but also not have them included in my SUM or AVG totals. Currently, if I hide the values, they are still included in these totals. How do I do that? 

  • Elaine Hilario
    Zendesk Customer Advocate

    Hi Sara,

    I think this will be better handled in a ticket in order for me to check the chart you have created and troubleshoot this further. I'll create one for you, please lookout for an email notification for this one. Cheers!

  • Bob Stienstra



    Is it also possible to use the keyboard to define the range, instead of the drag option? With large numbers it's very difficult to select an exact number, which is exactly what i want to do.

    Many thanks!


  • Jenmark Alcover
    Zendesk Customer Advocate

    Hi Bob,

    I'm afraid to say that it's not possible to use your keyboard and enter a value to define the metric result range, but you may try to click on the numbers instead. I certainly understand the intention and the use case in using the keyboard, but unfortunately, it's not possible at this moment.


    Customer Advocacy Team


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