Explore features a pre-built dashboard displaying your Zendesk Guide Answer Bot, Knowledge Capture, and Team Publishing data. You can edit and customize this dashboard by cloning it (see Cloning Explore dashboards). In this article, you'll learn about the available reports for Guide.
This article contains the following topics:
Opening the Guide dashboard
Use this procedure to open the Talk dashboard.
To access the Guide dashboard
- In Zendesk Support, open the product tray.
- Click the Explore icon () .
- In the list of dashboards, select the Zendesk Guide dashboard.
Tip: Knowledge Capture, Answer Bot, and Team Publishing are the Guide components that Explore currently reports. If they are not configured then the Guide dashboard won't be displayed.
Understanding the reports
The dashboard contains the following tabs. Click a section to find out more information:
Answer Bot tab
The Answer Bot tab shows information about Answer Bot activities, ticket resolutions, and activity by articles.
All reports in this dashboard use the Zendesk Guide > Answer Bot dataset.
To learn about the available reports, see Analyzing your Answer Bot activity.
Knowledge Capture tab
The Knowledge Capture tab shows information about Knowledge Capture activities including articles that were linked to from a ticket, articles that were created using the app, and agent engagement with the app.
All reports in this dashboard use the Zendesk Guide > Knowledge Capture dataset.
To learn about the available reports, see Analyzing your Knowledge Capture activity (Guide Professional and Enterprise)
Team Publishing tab (Guide Enterprise only)
The Team Publishing tab shows information about your knowledge management workflows and team collaboration. This includes reporting on created, published, and archived articles and who was responsible for each.
All reports in this dashboard use the Zendesk Guide > Team Publishing dataset.
To learn about the available reports, see Analyzing Guide Team Publishing activity.