When you need help on using Zendesk products, there are several options for contacting the Zendesk support team that you can use. This article contains the following topics:
Option 1: Contacting Zendesk support from within your account
You can contact the Zendesk support team from within your Support or Chat account.
From a Support account
- In the sidebar, click the Admin icon (
), then select Overview.
- On the right side of the page, click the Help button.
- Select a help option.
Help options vary depending on your plan level. For details, see Compare plan features for Support.
From a Chat account
- Click your avatar in the upper right corner of your Chat account.
- Select Help & feedback.
- Select a help option.
Help options vary depending on your plan level. For details, see Compare plan features for Chat.
Option 2: Using the Get help button
You can get help from any page on the Zendesk Help Center.
To get help
- From any page on the Zendesk Help Center, click the Get help button in the lower right corner.
- Interact with Answer Bot for help finding an answer.
- Alternatively, you can click Get in touch to send a ticket.
Option 3: Adding comments to articles
If you have questions about a particular feature or Help center article, you can add your comments or questions to articles in the Zendesk Help Center.
To add a comment or question
- Open an article in the Zendesk Help Center.
- Scroll to the end of the article and Add a comment.
Members of the Zendesk support team monitor these articles for comments and provide answers to your questions.
Option 4: Asking the community
For help from Zendesk experts, post your questions to the Zendesk Community. The community is a great location for trading ideas with other Zendesk users and finding the latest information from Zendesk.
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