Contacting Zendesk customer support

How do I get support from Zendesk?

You have options when you need help from the Zendesk team. Pick the option that works best for you. 

• Option 1: Search the Help Center and ask other Zendesk users in the Community
• Option 2: Get help with urgent or simple but time-sensitive issues via widget
• Option 3: Get help with non-urgent or complex problems via web form

Option 1: Search the Help Center or ask a question in the Community

The Zendesk Help Center is built and managed by a team of Zendesk experts, and our Community is monitored and moderated by real Zendesk users just like you. You can seek the help of these experts by posting in the Community or commenting on an existing article or post. For instructions, read this article: How to comment on an article or post.

Option 2: Use the widget

When you need urgent help or have a simple question, use the widget. For the best experience using our widget, sign in to your own Zendesk subdomain or the Zendesk Help Center. Once you're signed in, you'll be able to get personalized answers and access any unique entitlements you have with Zendesk customer support.

1. In your Zendesk account, click your profile avatar in the upper right-hand corner
2. Click Get help:
   
   
3. Z Bot, an AI Agent, will greet you. Z Bot is trained to provide answers and even automatically resolve many common issues, but if your issue doesn't call for self-service resolution, follow the prompts to connect to a human agent via messaging or to request a callback via phone. Z Bot may ask you a few more questions to help route your conversation to the right person. 
   
   If you've opted to connect via messaging, an agent will join the conversation. If you've requested a callback, we will call you at the number provided. 
   

Option 3: Use the web form

When you have a complex question, a non-urgent question or issue, or you'd just prefer to contact us asynchronously, use the web form.

To access the web form

1. Sign in to the Zendesk Help Center by clicking Sign in in the upper right hand corner of this webpage
   
2. Select Submit a request from your profile menu:
   
3. Choose the Customer support request form and fill in the fields with your details and information. Zendesk customer support will review your new request and reply through email. Read and reply to our updates through your inbox, or view and manage the request in the Help Center under My activities > Requests:
   

Note: It's important to open a new ticket or conversation when you need help on a new or separate issue. That way, we can immediately route your request to the right team to support you.