Startups program qualifications & approval process

What’s included in the benefits and how to qualify?

Zendesk for Startups provides a monthly credit for six (6) months of up to fifty (50) Agents redeemable for the Zendesk Suite+ Sell for free. Consulting Services, add-ons, integrations, and Zendesk Talk minutes are not included. Use and access to Zendesk Services under this program shall be governed by Zendesk’s Master Subscription Agreement and other applicable policies located on our website.

***. Add-ons, integrations, and Zendesk Talk or Zendesk Sell Voice numbers & minutes are not included. Please see “Startup Program Credits Coverage” for details***

 How do I apply to participate in the Zendesk for Startups program?

• To apply for the program’s benefits and access other resources, visit https://www.zendesk.com/startups/ for more information. 

To qualify for the program, you must have the following requirements:

1. Must be a BRAND NEW Zendesk Customer (existing customers do not qualify)
2. Must have raised venture capital funding (up to Series A stage or below)
3. Fewer than 50 employees

How do I find out if I'm approved?

Once you’ve successfully applied, Zendesk will reach out via email updating you on the status of your application and details needed to get started. 

Feel free to begin a trial account and start testing out our products, but refrain from beginning a paid subscription as promotional credits given are reserved for new customers only (can only apply credits in trial phase).

If I am denied approval, what else can Zendesk offer?

If you do not qualify for the Zendesk for Startups program, please feel free to create a trial and access our flexible pricing options located here.

For other product related questions, take a look at our customer-facing Help Center, which includes set up guides, how to’s, and other product information to get you set up correctly.

You may contact our Product Support team directly at 888-670-4887 or reach us here as well.

What happens after the credits expire on my account?

At the end of the 6-month trial, your credit card on file will automatically be charged for the products & number of agents you currently have if you do not cancel or update your subscription. 

If you’re satisfied with your current subscription, no action needs to be taken and your Zendesk experience will be uninterrupted. If you’d like to update your subscription at any time, you can do so within the Admin Center in your Zendesk instance. This Help Center article has guidance on how to do so.