Enabling content blocks for reusing content in articles

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  • Paul LaBarbera

    Are images allowed in content blocks?

  • Nicole S.
    Zendesk Community Team

    Hi Paul -

    Images are not enabled in Content Blocks at this time, though we do plan to add them in a future release.

  • Reid Rademaker

    Is there a way to use content blocks in KC article templates?

  • Matthew Erickson

    Does the article need to be published to 'Everyone' in order to be able to enable content blocks? I'm trying to test something in a content block but it's not giving me the option. I only see the option in articles that are published and visible to everyone.

  • Ryan McGrew
    Zendesk Product Manager

    Matthew Erickson

    Nope, you should be able to enable content blocks on any article. If you're running into this issue we may need to raise a ticket to look deeper into it. Let us know and we're happy to help.

  • JJ
    Zendesk Customer Advocate

    Hello Reid Rademaker,

    Please note that we, unfortunately, can not use content blocks in templates, because content blocks only integrate into articles themselves.

    Have a great day and stay safe!


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