Integrating email with Zendesk Sell

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3 Comments

  • Michael Manning
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    We currently have an on prem Exchange server. When we were going through the sales process we were told there were features that the Outlook plugin would only provide if we use O365 hosted Exchange. Is this the case? Based on this article it does not appear to be. Are there limitations integrating Sell with an on prem Exchange environment?

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  • Sophie McMonagle
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    Hi Michael Manning,

    You can integrate Sell with an on-premise Exchange server - I don't know of any specific limitations.  if you are having problems, take a look at our troubleshooting information: https://support.zendesk.com/hc/en-us/articles/360041515413#%E2%80%9C004%E2%80%9D or please raise a support ticket.

    Thanks!

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  • Michael Manning
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    Great! Thank you.

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