Legacy Sell account migration FAQs

If your Sell account was created before January 7, 2020, and has not yet been connected to the Zendesk platform, it is considered a legacy account.

This article contains the following FAQs about legacy Sell accounts and connecting to the Zendesk platform:

• Why should I connect my Sell account to the Zendesk platform?
• How do I know if my Sell account has been connected to the Zendesk platform?
• What happens if I have configured Single Sign On (SSO) in Sell?
• What changes occur with migration?
• Signing into a Sell account on the Zendesk platform for the first time

Why should I connect my Sell account to the Zendesk platform?

There are numerous benefits in connecting your legacy Sell account to the advanced functionality of the Zendesk platform, including:

• Enhanced account security and administration, including single sign on and two-factor authentication.
• Advanced integrations between Zendesk products, (including Chat and Support).
• Access to the Zendesk Marketplace, that has hundreds of apps and integrations for Zendesk products.

To connect your account to the Zendesk platform, see: Connecting your legacy Sell account to the Zendesk platform.

How do I know if my Sell account has been connected to the Zendesk platform?

You will know if your legacy Sell account has been connected to the Zendesk platform if

• You can sign into Sell with a unique subdomain.
• You can see the Zendesk product tray in the top right corner of Sell. The product tray enables you to navigate to other Zendesk products or go to the Zendesk Admin Center.

To connect your account to the Zendesk platform, see: Connecting your legacy Sell account to the Zendesk platform.

What happens if I have configured Single Sign On (SSO) in Sell?

If you have configured Single Sign On (SSO) for your account in Sell, you need to reconfigure SSO in Zendesk as soon as your Sell account is connected to the Zendesk platform. Your existing Sell SSO settings will work for seven days after migration.

What changes occur with migration?

By connecting your legacy Sell account to the Zendesk platform, you are linking your Sell account to the Zendesk admin and staff service. This allows you to take advantage of a constantly growing set of Zendesk platform capabilities. No Sell data is moved, migrated, or changed in any way. The data tables and IDs of Sell remain exactly the same. However, the following items are impacted:

• Sell mobile app sign in: Sign in with the Zendesk subdomain, as outlined in Signing into the Sell mobile app.
• Sell web sign in: From now on, sign in to your unique Zendesk subdomain <company-specific Zendesk subdomain>.zendesk.com/sell.
• 2-Legged OAuth authorization: Is an authentication method that uses an email and password as part of the API call. It is rarely used and will no longer work. From now on, use 3-legged OAuth (that is, Authorization Code Flow), or personal access tokens instead (see OAuth requests).

  The following are not impacted:

  • Access tokens, Authorized apps, and Developer apps that you manage through the Sell Settings menu.
  • Integrations with Zapier.
  • Sell integrations.
• Non-admin Manage Subordinate permissions: This has been removed. In the Zendesk Admin Center, you must be a Sell Admin to manage users in Sell.

How do I sign in to a Sell account on the Zendesk platform for the first time?

If you use Sell and other Zendesk products (for example, Zendesk Support or Guide), your Zendesk accounts are linked during the migration process. The direct link to Sell for Zendesk platform accounts is your <company-specific Zendesk subdomain>.zendesk.com/sell.

When you sign in to your migrated account for the first time, check your email inbox for the following Zendesk system emails:

• A request to set or reset your Zendesk password, (this only applies to Sell accounts).
• Sign in details for your Zendesk account, including the unique URL that you will use to sign in to Sell from now on, and your email address.

To log in to your account, ensure you follow the instructions in the email(s) and to update any bookmarks or shortcuts you have to Sell to your unique URL: <company specific Zendesk subdomain>.zendesk.com/sell.

If you are having trouble logging in to Sell, see: Troubleshooting sign in issues.