Sending automatic responses to social messages

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4 Comments

  • Mypoz zendesk

    my wechat backoffice dashboard, the server setting, already have existing URL and token occupied by other services.

     

    how can we apply the URL & token from zendesk again?

    -1
  • Erika Camille Sundian
    Zendesk Community Team

    Hi there,

    Could I please confirm that you have followed our article Setting up your LINE or WeChat channel (Social Messaging add-on)?

    Please let me know how you go with this and if you have any further questions, please do not hesitate to respond and I will do my best to help!

    0
  • RD-Joyce

    Hi Erika Camille Sundian,

    We used app of Social Messaging and finished our SNS connection. How can I set conditions about message content text to trigger ticket's status?

    1
  • Amy Dee
    Zendesk Team Member

    Hi RD-Joyce! At this time, Support ticket triggers don't fire within a live messaging conversation. You wouldn't be able to fire a ticket trigger based on the autoresponder's text. You should be able to use triggers at ticket creation to get things started, though. There are a lot of different approaches for different social channels, so I recommend checking out our Social Messaging resources page for more ideas.

    I hope this helps!

    0

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