This article describes how to enable secure chat attachments in the Zendesk Agent Workspace..
You can configure Support settings to require authentication to access attachments in a ticket. If you enable secure attachments, attachments are accessible while a chat is ongoing, but once the chat ends, agents and end users who have access to a ticket must sign in first before they can view or download ticket attachments. This setting does not apply to attachments in Social Messaging tickets. For more information, see Enabling private attachments.
To secure attachments
- In Support, click the Admin icon () in the sidebar, then select Settings > Tickets.
- Scroll to Attachments.
- Under the Settings tab, select Enable secure downloads.
- Click Save tab.