Admins and agents with permission to manage business rules can search for triggers and filter them based on a number of factors. You can define a simple filter based on a single criteria such as name, description, condition, or action, or you can create advanced filters based on multiple filters. For more information on triggers, see Triggers resources.
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Searching for triggers by name
If you know the name, or partial name, of the trigger you want to view, you can enter it into the search at the top of the page.
To search for triggers by name
- In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers. The Triggers list appears.
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Active triggers are listed by default. If you’re searching for an inactive trigger, select Inactive from the Status drop-down at the top of the Trigger list.
- Select Name from the Filters drop-down list at the top of the Triggers list.
- Enter the name of the trigger in the search field.
You can also enter the first few characters of a word in the name to get a match.
All triggers with a name that contains the search term appear in the list, along with the number of search results.
You can also enter multiple search terms (separated by a space) to find names that contain all of the terms. For example, searching for req cc finds all names that include both the words requester and CCs.
Searching for triggers by description
In some cases, it may be helpful to search by a trigger description. For example, you might search for descriptions that include the word escalate to find triggers that may change ticket priority.
To search for triggers by description
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In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
The Triggers list appears.
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Active triggers are listed by default. If you’re searching for an inactive trigger, select Inactive from the Status drop-down at the top of the Trigger list.
- Select Description from the Filters drop-down list at the top of the Triggers list.
- Enter a trigger description in the search field.
You can also enter the first few characters of a word in the description to get a match.
All triggers with a description that contains the search term appear in the list, along with the number of search results.
You can also enter multiple search terms (separated by a space) to find descriptions that contain all of the terms. For example, searching for requester email or req email finds all descriptions that include both the words requester and email.
Searching for triggers by condition
You can search within trigger definitions to find specific trigger conditions. For example, you could search for all triggers that run when the ticket status is solved.
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In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
The Triggers list appears.
- Active triggers are listed by default. If you’re searching for an inactive trigger, select Inactive from the Status drop-down at the top of the Trigger list.
- Select Condition from the Filters drop-down list at the top of the Triggers list.
- Select a condition from the Field drop-down list.
See Building trigger condition statements for a list of the available trigger conditions. To quickly find a condition, you can start typing the condition name in the field.
- Select a field Operator from the drop-down list.
A field operator determines the relationship between your condition and its value. For example, if you select the field operator Is, your condition will need to be equal to the value. Different conditions will contain different field operators.
- Select a Value from the drop-down list.
Each condition contains a unique set of values. See Building trigger condition statements.
The triggers list updates to show triggers with the condition you specified, along with the number of search results.
Searching for triggers by action
You can search within trigger definitions to find specific trigger actions. For example, you could search for all triggers that send email to customers.
To search for triggers by action
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In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
The Triggers list appears.
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Active triggers are listed by default. If you’re searching for an inactive trigger, select Inactive from the Status drop-down at the top of the Trigger list.
- Select Action from the Filters drop-down list at the top of the Triggers list.
- Select an action from the Field drop-down list.
See Building trigger action statements for a list of the available trigger actions. To quickly find an action, you can start typing the action name in the field.
- Select a Value from the drop-down list.
You can select a specific value or select (any) value to show any trigger with the action you specified.
The triggers list updated to show triggers with the action you specified, along with the number of search results.
Search based on multiple filters
You can also search for triggers based on multiple names, descriptions, conditions, or actions. You can define up to two filters for a search.
To search based on multiple filters
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In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
The Triggers list appears.
- Active triggers are listed by default. If you’re searching for an inactive trigger, select Inactive from the Status drop-down at the top of the Triggers list.
- Define your first search filter based on any criteria: Name, Description, Condition, or Action.
- Click Add another filter.
- Define a second search filter to further refine your search.
The triggers list is updated based on a combination of both search filters you specified, along with the number of search results.
Viewing category tags in search results
Search results include a category tag to show which category includes the trigger.