Analyzing your knowledge base activity with Explore

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35 Comments

  • Luke Bradshaw

    Thanks Rob Stack

    For some reason reporting section in Support was not populating with the 'terms' until I chose a specific 'brand' from the drop-down. Now that I've done that I can switch back to 'all' brands and terms now populate there too

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  • Graham Haire

    Hi all,

    I noticed a blank line with the Article Views table in the Zendesk Guide: KNowledge Base dashboard.  This is a default dashboard, not one I have customized.  In the table that shows the top 50 articles viewed, line #3 is blank with 126 views.  Ideas?  The other lines are fine - they show the article title, brand, views and votes.  But the 3rd most viewed article has no title and no brand even when I filter to just one brand.

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  • Melody Quinn

    When I click on the "Article section title" tab, nothing in the list changes from when I am on the "Article title" tab. I am trying to see what sections are viewed most often. 

     

    Side note: there is no change when I click on "Author name" either. 

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  • Paul Moran

    Just to follow on from Meg Ainsley's request, is there anything on the Explore roadmap to allow us to knowledge article pageviews by user's domain? It would be very helpful! We've done something like this in Google Analytics, but it would be better if we could do it in Explore.

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  • Matt Halvorson

    Is it possible to add the Knowledge Base Articles total views and the time frame filter to a custom Explore Support Dashboard?  I've attempted to copy and paste the cloned version, and I'm able to copy the fields, but I'm unable to paste them in the Custom Support Dashboard.  Thanks in advance for your assistance! 

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