Setting up Shopify profiles and events for Sunshine in Support

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  • Anton Verhelst

    The Sunshine profile and events feature is available for customers on the Suite Enterprise Plan or above.

    Yet I have a Professional plan customer where it just shows. Is this information correct?

  • Sean Bourke
    Zendesk Product Manager

    Hi Anton Verhelst,

    Thanks for your comment. Shopify profiles and events is available for all Sunshine eligible plans - Zendesk Suite plans or Legacy Support Enterprise plans and above.

    We'll update this article to reflect this.

  • Amie

    I'm wondering if there's any possibility of this same feature being created for ZD Sell? So agents can see Sell CRM data inside the ZD ticket for a user? 

  • Landry Norman

    Have a seemingly unique issue where customers creating accounts without ordering anything on our Shopify stores do not have a name so Zendesk imports them as null null, but when they do update their name it doesn't update in Zendesk.

  • Dane
    Zendesk Engineering
    Hi Landry,

    I noticed that you have already submitted a ticket directly for this concern. Please continue to work with the Advocate assigned to this ticket for resolution. 


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