If you have a self-service account based in Brazil and you’re paying in US dollar (USD), Zendesk gives you the option to change your payment currency to Brazillian real (BRL). This self-serve process is only available for changing USD to BRL. For other changes to your payment currency, contact Zendesk Customer Support.
About changing the payment currency
If your account is eligible for changing your payment currency to BRL, you’ll see a notification message on your Subscription and Payment pages in Admin Center. Only self-service accounts created with a Brazilian geographic IP address that are currently paying in USD are eligible to switch. New customers with a Brazillian geographic IP address don't need to switch. They can pick BRL as their payment currency when they first buy Zendesk.
Changing the payment currency
You must be an account owner to change the payment currency. Billing admins cannot make this change.
To change the payment currency
- In Admin Center, click Account in the sidebar, then select Billing > Subscription.
The Subscription page appears. If your account is eligible for converting your payment currency, you’ll see a banner at the top of the page with a link.
- Click See details.
You’ll see a brief description about the benefits of switching to BRL.
- If you decide to make the change, click Make the switch.
A screen appears comparing the pricing in your existing currency to the new currency.
- Click Change to BRL to continue.
A page appears enabling you to update your payment method. You'll see additional fields on this page to meet Brazillian payment requirements.
The payment summary includes the date when the currency change will take effect. The change applies to your next billing cycle, which could be several months later if you’re billed annually instead of monthly.
- Enter your credit card or PayPal information, accept the Main Services Agreement, then click Confirm change.
You need to add your payment information, even if you already have a payment method associated with your account.
When the change request is complete, you’ll see a confirmation message on the Subscription page. You'll also see information on when your subscription payments will change to BRL and the estimated total cost.