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6 Comments

  • Chanteena Murphy

    I am constantly getting this error while trying to select "Updater Name" filters.  I have already added an extra filter to narrow down "Updater Role" to Agent and Admin (or excluding null and end user) before attempting to load the "Updater Name" filters. 

     

    1
  • Eugene Orman
    Zendesk Product Manager

    @..., I have created a ticket for you so we could investigate this issue. One of our colleagues will reach out to you. 

    1
  • Deo L.

    Hi @..., I tried creating a new query with no filters yet.

     

    I tried adding Update - Date as a row but when I try to select the date it shows up the below error.

     

    0
  • Dave Dyson

    Hi Deo,

    I'd suggest adding an "Update - Date" filter first, before adding "Update - Date" as a row. Narrowing down the date range (and thus the number of tickets you're looking at) should help.

    0
  • Dan Simon

    This is happening for all my queries today (12/07/2021).  Is the system down?

    0
  • Dave Dyson
    Hi Dan, I see you also spoke to our support team earlier. This issue is ongoing, but as they said we're seeing recovery for some users but are still working on it. Thanks for your patience.
    0

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