My help center is displaying random languages

Issue symptoms

My customers or agents see the articles in the help center in a random language.

Resolution steps

The browser language or locale is likely set to a language variant that does not directly match up with a language that your instance of Zendesk has configured. For example, EN-World instead of EN-US. In this instance, the behavior is expected.

Advise anyone experiencing the issue to set their browser language to one that matches a language featured in your help center. It is important to be exact, given the number of language variants that are available.

For more information, see this article: Configuring your Help Center to support multiple languages.