How do I update the email integration on my account?

Question

How do I change the email address integrated with Sell? Should I disconnect my email integration in my email settings? 

Answer

All Sell users can integrate a work email address in their email settings. Incoming and outgoing emails from that account will sync with your Sell account and be displayed on matching leads, contacts, and deals.

Follow the steps in this article if you need to update the email address integrated with your account, or if your current email integration settings have changed. You will need to disconnect the integration completely and connect to a new account. 

Note: If you changed your email account password, click Update your password. Do not disconnect your entire email integration.

To update your email integration

1. Navigate to your Settings > Communication Channels > Email.
2. Under the Connection tab, you should see your currently integrated email address. The Status should be Connected.
   
   
3. Click Disconnect Email Account.
4. On the pop-up warning message click Disconnect.

Refresh your page or log back into your account to allow the email integration to reset and for emails to be removed before connecting a new email address.

Warning: All email conversations currently displayed in your Sell account will be removed including BCC'd emails. The emails won't be removed from your personal email account, but they will no longer be available in Sell. To mitigate this and preserve historical conversations, consider deactivating the user. for more details, see the article: Deactivating a user in Sell.

To change the email address that receives notifications or that you use to log into your account, don't disconnect your email integration. Update your profile email address following the steps in the article: How do I change my Sell notification email address?