What's my plan?
Suite Team, Growth, Professional, Enterprise, or Enterprise Plus
Support Team, Professional, or Enterprise

The Salesforce integration integrates Zendesk Support and Salesforce, built on Zendesk's infrastructure using Salesforce public APIs.

This integration enables collaboration between sales and support teams by providing visibility into customer information and support activities between Salesforce and Zendesk. The integration provides the ability to view, edit, and create Zendesk tickets from Salesforce. Zendesk tickets can also be synced to Salesforce so you can create custom Salesforce workflows and reports using Zendesk and Salesforce data. The Salesforce integration also enables you to sync customer information from Salesforce to Support.

This article includes links to resources for understanding, setting up, and using the Salesforce integration.

Getting started

  • Connecting your Salesforce organization to Zendesk

Zendesk tickets in Salesforce

  • Setting up ticket view in Salesforce
  • Using ticket view in Salesforce
  • Setting up ticket sync from Zendesk to Salesforce

Salesforce data in Zendesk 

  • Installing and configuring the Salesforce app for Zendesk Support
  • Configuring data sync from Salesforce to Zendesk
  • Using the multiple organizations feature in the Salesforce integration

Integration log

  • Viewing the Salesforce integration log

Advice and troubleshooting

  • Salesforce integration troubleshooting resources

 

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