This topic describes how to manage billing and subscription features in Legacy Zendesk Chat and Legacy Zendesk Chat + Support products. If you are unsure what version of Chat you're using, see Determining your Zendesk Chat account version.
See also (Legacy Chat) Billing FAQ.
You must be an account owner to manage billing and subscriptions.
To manage billing and subscriptions
- Open your dashboard at https://dashboard.zopim.com, then go to Settings > Account, and click the Subscription tab.
A summary of your plan subscription appears.
- To view and manage invoices, click Account management.
Your invoices appear on the account management page. You can also use this page to change the sold-to address or add and remove invoice recipients.
- To manage payments, click Payment.
You can use this page to change or update your payment method.
- To change the account owner, click Account management.
In the Change Account Owner section, use the drop-down to select a new owner. The owner must be a current agent or administrator. Also, if you also have a Support account, the new owner must be a current administrator on that Support account.
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