Configuring Explore dashboard sharing permissions

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  • Brian McGinley

    This is very frustrating... We had been on the Legacy Support Suite Professional and we were just upgraded to the Zendesk Suite Professional this month. Link sharing functionality was removed from Professional level and is now only Enterprise level? Perhaps in your chart of all the great things you will get if you upgrade it should include the things you are taking away. We had reports going out to all of our clients every week and now I would need to manually compile these and email them myself? So, I wasted hours of time training and reinforcing behavior with my client base to get them to used to the tools you have taken away. What a waste of my time building those dashboards. 


  • Austin Nguyen

    You're right Brian, this shouldn't have been taken away. Zendesk, please reinstate this for Pro subscription. Thank you. 

  • Jathan Désir

    Agreed. Please bring this back. The Explore reports are far too complex, and the standard charts were far better.

  • Nicole Saunders
    Zendesk Community Manager

    Hi all - 

    We love that you're sharing your thoughts, but they won't be seen by product managers here. PM's subscribe to and provide updates in our product feedback topics in the Community. Here is the place to provide feedback related to Explore: Feedback on Explore

    If you haven't posted there before, here are the product feedback guidelines and how to write an effective feedback post


  • Permanently deleted user

    I am having an issue sharing dashboards.  I've enabled the sharing permissions and sent an invite to the user, however the user/agent never receives anything.  I then have to go back and copy the link and send it that way.  Is there a reason the invite may not be going through?

  • Rob Stack
    Zendesk Documentation Team

    Hi CaSonya Featherston I'm not sure why it wouldn't be sending so I'm opening up a ticket on your behalf so the team can investigate this. You should hear from someone soon. Thanks!

  • Permanently deleted user

    Thank you Rob, I appreciate it!

  • Bart

    Rob Stack

    How do you set permissions for decomposition of reports when sharing a public link?

  • Erin O'Callaghan
    Zendesk Documentation Team

    Hi Bart, decompose and other interactivity options are automatically disabled when you share dashboards externally, so you won't be able to set specific permissions in that instance.

  • Martin

    Hi @Rob Stack,

    any chance zendesk will allow us to limit the sharing to not just external, but to make it available via jwt or sso to endusers? Cheers

  • Gabriel
    Zendesk Customer Care
    Hey Martin, 

    I hope all is well! At the moment, sharing/scheduling dashboards with end users are the best option. We have taken your feedback internally! 

    I hope this helps! Thanks! 

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