Getting started with Zendesk Explore for reporting and analytics

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  • Warren Millar

    Hi, We have Zendesk Support Team.

    According to the matrix at the top of tis article Explore is available for the "Team" edition. But every time I try and add the product it is requesting that I move to the "Profession" edition. Why is it request this?


  • Aubree
    Zendesk Customer Care

    Hi Warren,

    Thanks for reaching out! Zendesk Explore function is available to the latest Zendesk Suite Team plan and up and not to your current plan Support Team plan. You may need to upgrade your plan to either a Zendesk Suite Team plan or a Support Professional plan in order to have access to Zendesk Explore. For more information, you can check this article: About the Zendesk Explore plan types

    Kind regards,


  • Konstantin

    Zendesk Team,

    Are there any plans to allow for Administrative type queries to be built? For context, I am the Account Owner and Administrator for my company's Zendesk instance. At times, I would like to be able to perform audits on users, like the Groups they're associated with, Macro usage details, etc. I know I can currently run these types of queries using JSON, but it would be nice if there was a way to natively run some of these items.


    Michael Konstantin
    Sr. Systems Administrator
    Certified Zendesk Support Administrator


    Just an FYI: There is a typo in this document.  I wanted to let you know because I would appreciate it if someone told me, had they noticed it. Thanks!

  • Rob Stack
    Zendesk Documentation Team

    Hi SHANNON CHAPMAN, I certainly do appreciate it :-)
    Thanks so much for spotting and reporting this typo! It's now fixed.

  • Cyrus Teo

    Hi Zendesk Team,

    Does Zendesk have built-in capabilities to perform analysis of the feedback from incoming channels based on content of the feedback? For example, performing sentiment or other forms of CSAT analysis from unstructured data

  • Dave Dyson
    Hi Cyrus, and welcome to the community!
    We don't currently have built-in sentiment analysis, but there are several third-party app integrations that can provide this functionality:
  • Karen C. Early

    Thanks for your post!

  • 장지우

    Hi Team!

    I am subscribed to the Team Plan of Zendesk Suite.

    I tried enabling the report in the official document, but the reporting menu is not created.

    Is it impossible to use the report of the export with my plan?

  • Viktor Osetrov
    Zendesk Customer Care
    Hello 장지우,

    We are supporting Explore with Zendesk Suite Team Plan:

    Probably you don't have enough data at this moment - that's why you can see this notification.
    Hope for your understanding, 
  • Arpita Saxena

    Please help me,  how do I create an FAQ Page for a CRM software using Zendesk, considering I am not a developer.

  • Audrey Ann Cipriano
    Zendesk Customer Care

    Hi Arpita Saxena welcome to our Community! 

    You can create an FAQ page using Zendesk easily by using our product named Guide. You can check our Getting started with Guide for your help center doc here fore more info and instructions on setting it up. There's also a link for training there if you're interested! :) 


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