Using the multiple organizations feature in the Salesforce integration

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  • William Grote

    What would be the best way to synch a scenario where in Salesforce, there are 'parent' or 'umbrella' accounts that contain several smaller organizations, each with different email domains, and our company wants to treat them as a single organization in Zendesk for ticket handling and account management purposes ?

  • Aleksandrs Galiullins
    Zendesk Customer Care
    Hi William,
    We have the article about synchronization when there is Parent/Child account structure in Salesforce.
    Hopefully that helps!

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