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Workflow recipe: Creating an approval process between departments



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Jennifer Rowe

Zendesk Documentation Team

Edited Jun 21, 2024


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5 comments

Hi there, 

i can't see/download images 

 

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Brett Bowser

Zendesk Community Manager

Hey Ewa,

Thanks so much for bringing this to our attention! I'll inform our documentation team so they can get these broken images fixed as soon as possible.

Cheers!

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I've added those images again, Ewa, thanks for letting us know :)

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Is there any way that a light agent role user could have access to the approve/reject buttons in the Agent Support view? Or any way to 'trigger' the process without assigning them a full agent role? 

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Julio H

Zendesk Customer Care

Hi Josh,

Unfortunately, the light agent role is very limited, and this workflow will not apply to them.

See the following: Understanding what light agents can do


 
Kind Regards.

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