Managing your views

Return to top

45 Comments

  • Stephane Gonthier

    Is there a limit on how many records can be listed in a view?

    I am trying to have a view to list all the tickets we have had historically, but I seem to be limited by about 1.6k records.

    If there is no limit, then I am clearly hitting a problem with the way I have built my view and might help. :)

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Brettany,

    Did you try - To export a view to a CSV file?

    Hope it helps
    0
  • Judd Higgins

    How can I edit a view to move all of 50+ conditions from "Meet Any of the conditions" to "Meet All of the conditions"?

    Someone else created this View and I do not have the time to manually recreate 50+ conditions.

    Thanks for your help!

    0
  • Christophe A.
    Hi Judd,
    I searched on our Marketplace but I didn't find any app to do that.
     
    The workaround to quickly move all your "Meet any of the conditions" to "Meet All of the conditions" will be to create a script using the Zendesk API
     
    Hope it helps a bit.
    0
  • Ricardo Diaz

    Hello,

    Is it possible to create a view for an SLA breach of 30min?

    0
  • Vijayakumar Harapanahalli

    I need to schedule view to share the exported data to distribution list. is it possible?

    0
  • Dane
    Zendesk Engineering
    Hi Ricardo,

    The condition is only for hours, Hours until next SLA breach. Hence, the lowest that you can designate is 1 hour.
    0
  • Jessica Gardner

    I'd really like to be able to look at a ticket and see which views it should appear in. Is there any way to do that, or is it on the roadmap?

    1
  • Sydney Neubauer
    Zendesk Luminary

    Jessica Gardner +1 to your question. This would highly benefit our team as well. Especially to ensure that any tickets handle, always shows in at least one view

    0
  • Paulo TEIXEIRA

    The menu agent tools can't be selected ? 

    Why ?

    1
  • Paulo TEIXEIRA

    Why the option "Agent tools" it's off ?

    1
  • Joyce
    Zendesk Customer Care
    Hello Jessica and Sydney,
     
    When you open or access a ticket, there's currently no option to see which view it would appear in. You need to go to the actual view page to see the list of tickets captured on it. We understand the benefit of having this feature in your workflow. I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. 
     
     
    Hello Paulo,
     
    The "Agent tools" menu is visible to the administrators of the account and to some agents whose access has been enabled to it by their admins. It's possible that your role doesn't have permission to view any of the options under this menu hence you are not seeing this in your account. We recommend reaching out to your account administrator to request access.
     
    0
  • Wasim Akram

    Can you explain how we can make a view for unassigned Incidents, placing the ones with the highest priority and oldest creation time at the top? Now if this is possible, how can we use the result of this view into a dashboard as a widget?

    0
  • Rajesrawarao Devavarapu

    Hello All,

    In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

    How I can achieve this.

    0
  • JR Lausin
    Zendesk Customer Care
    Hi Rajesrawarao,

    I don't believe you can just restrict agent to a certain view from deleting but what you can create a custom role so that agents  with certain role won't have access in deleting tickets.

    On Enterprise plans, you do not set ticket deletion and redaction permission globally for all agents. Agent permissions are determined by the agent's custom role. See Creating custom roles and assigning agents.

     
    0

Please sign in to leave a comment.

Powered by Zendesk