Can I take chats and view tickets in the same interface?

Question

I want my team to not have to change windows when taking chats and looking at tickets. Can I do this with Zendesk?

Answer

Yes, with Zendesk Agent Workspace agents are able to access multiple channels through the Support interface. See these resources for more information: 

• Activating and deactivating the Zendesk Agent Workspace
• Serving Chats in the Zendesk Agent Workspace
• Limitations in the Zendesk Agent Workspace