Question
Is it possible to change the status of a ticket back to New?
Answer
No, once a ticket's status has been changed from New, it can never be set back to New.
For more information, see the article: About ticket fields.
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Edited Feb 10, 2023
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1 comment
Noelle Cheng
What can we be done if a ticket was transferred and needs to show as “new” for the group the ticket was transferred to?
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