In coordination with triggers and automations, email targets allow you to send notifications to external email addresses based on ticket events in Zendesk Support. Email targets can be edited, deleted, deactivated, and reactivated.
Zendesk Support attempts to send notifications to an external target 21 times. If all attempts fail, the target is automatically deactivated and all Zendesk admins are notified. If a target is manually deleted or deactivated, admins aren't notified.
Editing an email target
You can modify the details of an email target after you add it.
- In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.
- Locate the target you want to edit and click Edit.
- Make your changes, then select Update target from the drop-down list at the bottom of the page.
- Click Submit.
Deleting an email target
If you no longer need an email target, you can delete it.
- In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.
- Locate the target you want to edit and click Edit.
- Select Delete target from the drop-down list at the bottom of the page.
- Click Submit.
Deactivating and reactivating an email target
If you temporarily don't need an email target, you can deactivate it and then reactivate it again when you're ready.
- In Admin Center, click Apps and integrations in the sidebar, then select Targets > Targets.
- Locate the target and click Deactivate or Activate.