Ticket Comments API: Announcing new Ticket Redaction endpoints

Now that ticket redaction in the agent workspace has been released, we're excited to announce a handful of new endpoints that have been rolled out to allow you to redact sensitive information from tickets in the Ticket Comments API.

Redact Ticket Comment In Agent Workspace

• Permanently removes words, strings, or attachments from a ticket comment. 

• This endpoint provides all the same functionality that the Redact String in Comment endpoint provides, plus:

  • Redaction of comments in closed tickets

  • Redaction of comments in archived tickets

  • Redaction of formatted text (bold, italics, hyperlinks)

  We recommend using this new endpoint instead of the Redact String in Comment endpoint, which will eventually be deprecated.
  
  

• API Documentation

Redact Chat Comment

• Permanently removes words or strings from a chat ticket's comment.

• API Documentation

Redact Chat Comment Attachment

• Permanently removes one or more chat attachments from a chat ticket.
• API Documentation