Now that ticket redaction in the agent workspace has been released, we're excited to announce a handful of new endpoints that have been rolled out to allow you to redact sensitive information from tickets in the Ticket Comments API.

Redact Ticket Comment In Agent Workspace

  • Permanently removes words, strings, or attachments from a ticket comment. 

  • This endpoint provides all the same functionality that the Redact String in Comment endpoint provides, plus:

    • Redaction of comments in closed tickets

    • Redaction of comments in archived tickets

    • Redaction of formatted text (bold, italics, hyperlinks)

    We recommend using this new endpoint instead of the Redact String in Comment endpoint, which will eventually be deprecated.

    Note: As of March 23, 2022, ticket redaction in the Agent Workspace was suspended on native messaging and social messaging tickets. Zendesk is working to relaunch this support in a future update.

  • API Documentation

Redact Chat Comment

  • Permanently removes words or strings from a chat ticket's comment.

  • API Documentation

Redact Chat Comment Attachment

  • Permanently removes one or more chat attachments from a chat ticket.
  • API Documentation

 

 

 

 

 

 

 

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