Welcome to messaging
Get ready to automate! Use these resources to guide you to success with messaging, which allows you to converse with customers via Web Widget, mobile apps, and social messaging channels.
Learn about messaging
Find out how messaging works, and how to prepare your team for success.
Start your web and mobile messaging channels
We’ll walk you through the steps to prepare for, enable, and configure messaging for the Web Widget and mobile SDKs.
Don't forget your social channels
Do you connect with customers through Facebook, WhatsApp, or other social media? Add Zendesk functionality to the conversation for better service.
Train your agents
Messaging is seamlessly integrated with the Agent Workspace. Show your team what they can expect.
Automate your conversations
Create automated bot flows that handle your customers’ most commonly-asked questions, freeing your agents up for more personalized assistance.
Need more help?
If all else fails, contact us. We're here to help.
3 Comments
I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :)
I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
Hi Chad Susa thanks so much for taking the time to check this! :) I have reported this to our HC team for review and to have it updated. Thanks again, we appreciate you!
Same for the Solve problems link. it goes to live chat troubleshooting instead of https://support.zendesk.com/hc/en-us/sections/5283040273178.
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