Question
If a visitor is idle on a chat or isn't responsive for some time, can I end the chat session with a trigger?
Answer
No, Chat triggers do not have the ability to end a chat. Agents can manually end the chat or let the chat session expire.
For more information on when chats time out, see the article: When do chats time out?
1 comment
Jason Walker-C
This is critical in our workflow. There are a few things come to mind.
The above options could be solved with closing a chat, sending a message to the customer. Then follow up via an email message/ticket......
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