Recent searches


No recent searches

Can I end a chat session with a Chat trigger?



Edited Jan 22, 2024


2

1

1 comment

This is critical in our workflow. There are a few things come to mind. 

  1. If a customer engages with the bot during open hours but does not complete the final step of transfer to agent until after hours then that chat still comes into the queue. 
  2. Due to the 6 option limit in preset options. We have had to move the more than 6 granular options to a dropdown in the form of the transfer to agent step. 
  3. If a chat does in prior to closing time. 

The above options could be solved with closing a chat, sending a message to the customer. Then follow up via an email message/ticket......

1


Please sign in to leave a comment.