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Using CCs, followers, and @mentions on your mobile device



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Aimee Spanier

Zendesk Documentation Team

Edited Oct 24, 2023


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4 comments

How do you see tickets you are following on in zendesk? it sent me an email copy when someone put me as a follower, but i would prefer to keep track of everything in zendesk. I do not see a way to do it by setting up a view?

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Dane

Zendesk Engineering

Hi Ashley,
 
There are two options that can be used which are discussed here How can I view tickets I follow?

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In the latest builds of your Android app (2.25.3), have you removed the ability to add CC's to the ticket details? The CC field would be right underneath the requester and assignee fields.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Sriram Parthasarathy,

 

We are happy to report that the issue causing the CC field not to appear in the Android Support App has now been resolved. Please make sure to update the app to the newest version available on the Play Store.

Apologies for any inconvenience you and your team experienced!

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