CCs and followers resources

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6 Comments

  • Scott Detki

    Is there a way to get a view of all of the tickets I am a follower of?

    2
  • Shona

    Following on from the pervious comment.  I would also like a view. At the moment I need to tell agents.

    1)click on your user profile

    2)click 'view profile'

    3)change results shown from 'Assigned tickets' to 'Followed tickets'

    That's three clicks. Come on, surely there is a better way!

    0
  • Justin Worley

    Shona It's not ideal, but you could have web browser bookmark to https://yourcompanyinstance.zendesk.com/agent/users/[agent number]/followed_tickets

    1
  • Stephen Whyte

    Interesting Justin Worley, where do I find my [agent number]?

    0
  • Justin Worley

    Hi Stephen Whyte, you can see the mentioned URL by following the steps Shona provided:
    Click on profile picture > view profile > change the "assigned tickets" dropdown to "followed tickets."

    0
  • Stephen Whyte

    Ah...I missed that, thank you!

    0

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