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How do I set up Google SSO with SAML?



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Alexander Popa

Zendesk Engineering

Edited Aug 21, 2024


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2 comments

Hi Alexander,

Thanks for sharing! 

I'm trying to setup Google SSO with SAML. I'm the Google workspace admin and also the Zendesk. I configured SAML App in both Google workspace and Zendesk as well, when I tried Test SAML from google workspace it works for me but When new users trying to sign in to my Zendesk site - users getting “SAML Authentication failure” error, so my question here, 

1. Do we need to create users in the Zendesk first? I even Tried create a user in Zendesk and ask him to reset the password and try to login using Google workspace SAML - Getting same error

Please help me with this

 

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Paolo

Zendesk Engineering

Hi Kirubakaran,
 
Make sure to enable the SSO for end users as well and all the values in the service provider details are correct. Users will be automatically created in Zendesk when they log in for the first time using their Google account.
 
Best,
Paolo | Technical Support Engineer | Zendesk
 
 

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