Question
How do I set up Google SSO with SAML?
Answer
Make sure that the Help Center is activated and enabled, then review the following steps from Google's side have been done according to the following instructions:
- Please install the Zendesk SSO app. Then, please open the Zendesk app and set up the SSO option (make sure this is not set up in Google's security interface).
- If you need to decode the certificate and retrieve the certificate fingerprint, you could use the following online tool: https://certlogik.com/decoder/.
- Make sure that the Zendesk details are defined as the ones from the attached screenshot and that Zendesk is "ON for everyone".
- Please set the entity ID field with the https:// part of your subdomain name.
You can find more details in this short video on how to set up SAML SSO with Google.
Important: If you use a third-party SSO method to create and authenticate users in Zendesk, then switch to Zendesk authentication, these users will not have a password available for login. To gain access, ask these users to reset their passwords from the Zendesk sign-in page.
For more information, see the article: Single sign-on (SSO) options in Zendesk.
2 comments
Kirubakaran Vethamoorthi
Hi Alexander,
Thanks for sharing!
I'm trying to setup Google SSO with SAML. I'm the Google workspace admin and also the Zendesk. I configured SAML App in both Google workspace and Zendesk as well, when I tried Test SAML from google workspace it works for me but When new users trying to sign in to my Zendesk site - users getting “SAML Authentication failure” error, so my question here,
1. Do we need to create users in the Zendesk first? I even Tried create a user in Zendesk and ask him to reset the password and try to login using Google workspace SAML - Getting same error
Please help me with this
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Paolo
Make sure to enable the SSO for end users as well and all the values in the service provider details are correct. Users will be automatically created in Zendesk when they log in for the first time using their Google account.
Best,
Paolo | Technical Support Engineer | Zendesk
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