Configuring components in Web Widget (Classic)

Return to top

64 Comments

  • Miranda Burford
    Zendesk Product Manager

    Hi WILLIAM ONSARE,

    Thanks for your question!  If you are using Classic APIs, then unfortunately, they are not supported within the new messaging experience.  We have a set of messaging specific APIs which can be found here.  We plan to incrementally add to this list over time.

    - Miranda.

    0
  • Philipp Schumacher
    Ilaria Vilardi
     
     
    Comment actions

    Hi DJ Buenavista Jr., thank you for your reply! And regarding the custom fields of the web widget, I assume they will also be translated if we use the placeholders from the Dynamic Content? 

    How does that work? I tried it too but it looks like this for me:

     

    Is there another dynamic content I need to use? I used the dynamic content in the admin center under the tab agent workspace.

    Right now I am confused and the widget is not really usable for us. Even the forcing of the widget to be in English with: 

    <script type="text/javascript">

    zE('webWidget', 'setLocale', ‘en’);

    </script>

    does not work. Therefore you will have the widget in English when the browser is in English but the personalized entries in German for example.

    0
  • Maky

    Hi Eyal Fein

    The logo must be square!!!

    :)

    Maria

    0
  • Eyal Fein

    Thanks Maky!
    Lets say we'll have the square logo.

    Where do I upload it on Zendesk so that it will override the current widget's logo?

    0
  • Maky

    Hi Sloan Sloan

    For obtain this:

    I use this option. In the dynamic content I created all the needed texts:

    And on the contact form insert the placeholder:

    This works for me.

    Regards.

    Maria

    0
  • Maky

    Hi Eyal Fein

    On the Brand Logo! Here!

    :)

    Maria

    0
  • Maky

    Hi again Eyal Fein:

    But if you want to get it on the chat widget you have to use concierge on the chat script configuration:

            chat: {
              departments: {
                enabled: [''],
                select: 'Maky test'
              },
       title: {
              '*': 'Chat Maky Mendez',
            },
      concierge: {
              avatarPath: 'https://www.maky.it/logo.jpg',
              name: 'Maky Customer Care',
              title: { '*': 'Live support' }
            },
            },
     
    :)
    Maria
    0
  • Eyal Fein

    Will check it out Maky

    Thank you so much :)

    0
  • Miranda Burford
    Zendesk Product Manager

    Hi WILLIAM,

    The docs/APIs that you are linking to are for Web Widget (Classic), not messaging.  Unfortunately, Classic APIs are not compatible with messaging.

    You can find the messaging APIs available here, https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/.  We plan to incrementally add more over time based on customer feedback.

    - Miranda.

     

    0
  • Stephanie Bryson

    Hello! We are using the classic web widget for our multi-brand workspace and I'm curious if there's a way to remove the "Choose a platform” option? When we test it out it has an option to choose a department but this isn't something I'm seeing in the ZD chat options. 

     

    Thanks

    0
  • Pepper

    How to set multi-language in chat window?

    1
  • Hiedi Kysther
    Zendesk Customer Care

    Hi Pepper,

    You can check this for more information on how you can set up multi-language in Chat: How do I set up chat to support multiple countries and languages? This article includes the workflows you need to set up in routing chats based on language/location and how to provide multi-language support in live chats. 

    0
  • Cody

    When someone leaves a message via the classic widget, is it possible to have it include a link or some reference to which page of our shopify store it was sent from? I regularly get tickets from the widget that say something generic like "does this come in green?" with no reference to what they're asking about.

    0
  • Dainne Lucena
    Zendesk Customer Care

    Hi Cody

     

    The URL or Visitor Web path should be available in the chat's history in the 'user info' tab. More information can be found here: Reviewing and exporting past chats in History 

    0
  • Exalogic Keys

    Hi, we use your widget and we followed this documentation to open it.

    https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/

    We use your widget on multiple website, using the same identifier and we want color the header of the widget when it's opened with different colors. How can we do it?

    0
  • Greg Katechis
    Zendesk Developer Advocacy
    Hi there! If you are using the Messaging widget, we do not have the option to customize the colors at this time. 
    0
  • Jason Coe

    The classic > web widget option is NOT available

    0
  • Rusty Bautista
    Hi Jason,
     
    If you've set-up your account under Messaging, then kindly follow the steps noted below.
     

    Admin Center > Channels > Messaging and social > Messaging > go to Installation tab and you should see the snippet code there and as noted, make sure to copy and paste that to every HTML page you want it on.

     
    I hope this helps!
     
    Thanks!
    0
  • Jason Coe

    No, this is using a form widget for customer submission of information. Not the chat bot.

    0
  • Jason Coe

    I added custom fields for the form for our agents to capture additional information from a customer via a static landing page on our website, but cannot find a way to embed the form.

    0
  • Rusty Bautista
    Hi Jason,
     
    I've opened a separate ticket for you in regards to your query as this may require some back and forth information to assist you properly.
     
    Thanks!
    0
  • Mark Rickard

    I'm adding forms to the classic web widget. In Help Center, there is an optional CC field available but it's not in the web widget.

    How can we add the optional CC (carbon copy) field into the web widget?

    0
  • Francis Casino
    Zendesk Customer Care
    Hello Mark,
     
    Currently, there isn't a direct method to achieve this. However, there is an existing product feedback thread addressing this issue. To ensure the best visibility for your request with our product teams, could you please consider upvoting the thread and providing details about your specific use case as a comment in that thread? You can find the feedback thread here: Feature Request: Add CC field to Web Widget.
     
    0
  • Mark Rickard

    I know. I did, at the time I commented here.

    I also know you have no intention of updating the widget and prefer we use the API.

    0
  • Francis Casino
    Zendesk Customer Care
    Hello Mark,
     
    Prioritization entails assessing feedback by considering factors such as the volume of users requesting a specific feature and the impact of that feedback on the product. Maintaining an ongoing process of gathering feedback, evaluation, and improvement is crucial for effective product development and ensuring user satisfaction. We hope that this feature will be taken into consideration in the near future!
    0
  • Dawood Gondal

    Hi, 
    I am in my zendesk admin center and under channels > classic I am unable to see WEB WIDGET option all I can see there is Mobile SDK.
    I am on trial account right now.
    Please guide? Thanks

    0
  • Francis Casino
    Zendesk Customer Care
    Hello Dawood,
     
    I checked your account and it seems that what you are experiencing is expected since Agent Workspace and Messaging are enabled on your account. Please note that starting from July 2023, it is no longer possible to disable Messaging on the Zendesk Agent Workspace for new and trial accounts. You can find more information about this change in this article.  
    0
  • Milena Rusanova

    Hello, 

    I am not able to find a way to remove the Zendesk logo from the bottom corner of the Web Widget Classic?

    We are currently preparing to use the Web Widget Classic on our Website to allow the our customers to submit requests (only contact form functionality will be used).

    Based on the article above there should be an option in Admin Center to remove the Zendesk logo, but it is not available:

     

    Any advice on how can I remove "Zendesk" from the WW Classic?

    Thank you in advance!

    0
  • Mike DR
    Zendesk Customer Care
    Hi there!
     
    If you go to the web widget classic settings and click on the brand you want to work on, it would show under Style > contact form button text:
     

    0
  • Milena Rusanova

    Hi Mike-DR, thank you for your feedback, but unfortunately it seems that this options is missing:

    Could you please advise how to proceed?

    0

Please sign in to leave a comment.

Powered by Zendesk