Searching triggers

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Quick Look: Admin Center > Objects and rules > Business rules > Triggers

Admins and agents in custom roles with permission to manage business rules can search for ticket triggers and object triggers and filter them based on a number of factors. You can define a simple filter based on a single criteria such as name, description, condition, or action, or you can create advanced filters based on multiple filters. For more information on triggers, see Triggers resources.

This article contains the following sections:

• Searching for triggers by name
• Searching for triggers by description
• Searching for triggers by condition
• Searching for triggers by action
• Search based on multiple filters
• Viewing category tags in search results for ticket triggers

Related topics

• About Zendesk triggers and how they work
• Creating ticket triggers for automatic ticket updates and notifications
• Creating object triggers to update records and send notifications

Searching for triggers by name

If you know the name, or partial name, of the ticket or object trigger you want to view, you can enter it into the search at the top of the page.

To search for triggers by name

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.The Triggers list appears.
2. Click the Tickets tab or Objects tab.

3. Active triggers are listed by default. If you’re searching for an inactive trigger, click Filter, select Inactive, and click Apply filters.

4. Enter the name or partial name of the trigger in the search field above the triggers list.

   All triggers with a name that contains the search term appear in the list, along with the number of search results.

   You can also enter multiple search terms, separated by a space, to find names that contain all of the terms. For example, searching for req cc finds all names that include both the words requester and CCs.

Searching for triggers by description

In some cases, it may be helpful to search by a trigger description. For example, you might search for descriptions that include the word escalate to find triggers that may change ticket priority.

To search for triggers by description

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. Click the Tickets tab or Objects tab.

3. Active triggers are listed by default. If you’re searching for an inactive trigger, click Filter, select Inactive, and click Apply filters.

4. Enter a trigger description or the first few characters of a word in the description in the search field at the top of the triggers list.

   All triggers with a description that contains the search term appear in the list, along with the number of search results.

   You can also enter multiple search terms, separated by a space, to find descriptions that contain all of the terms. For example, searching for requester email or req email finds all descriptions that include both the words requester and email.

Searching for triggers by condition

You can search within trigger definitions to find specific trigger conditions. For example, you could search for all triggers that run when the ticket status is solved.

To search for triggers by condition

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. Click the Tickets tab or Objects tab.

3. Active triggers are listed by default. If you’re searching for an inactive trigger, click Filter, select Inactive.

4. In the Filter panel, under Condition or action, click Add and provide the following information:
   • Under Type, select Conditions.
   • Under Category, select the specific condition.
   • Select the Operator.
   • Select the Value.

   See Building trigger condition statements for a list of the available ticket trigger conditions. To quickly find a condition, you can start typing the condition name in the field.

5. Click Apply filters.

   The triggers list updates to show triggers with the condition you specified, along with the number of search results.

Searching for triggers by action

You can search within trigger definitions to find specific trigger actions. For example, you could search for all triggers that send email to customers.

To search for triggers by action

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. Click the Tickets tab or Objects tab.

3. Active triggers are listed by default. If you’re searching for an inactive trigger, click Filter, select Inactive.

4. In the Filter panel, under Condition or action, click Add and provide the following information:
   • Under Type, select Action.
   • Under Category, select the action.
   • Select the Operator.
   • Select the Value.

   See Building trigger action statements for a list of the available ticket trigger actions. To quickly find an action, you can start typing the action name in the field.

5. Click Apply filters.

   The triggers list updates to show triggers with the action you specified, along with the number of search results.

Search based on multiple filters

You can also search for triggers based on multiple names, descriptions, conditions, or actions. You can define up to two filters for a search in addition to the status filter.

To search based on multiple filters

1. In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers.
2. Click the Tickets tab or Objects tab.

3. Active triggers are listed by default. If you’re searching for an inactive trigger, click Filter, select Inactive.

4. Define your first search filter based on any criteria: Name, Description, Condition, or Action.
5. Define a second search filter to further refine your search.

   The triggers list is updated based on a combination of both search filters you specified, along with the number of search results.

Viewing category tags in search results for ticket triggers

Search results include a category tag to show which category includes the trigger.