Searching triggers

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6 Comments

  • Pedro Rodrigues
    Community Moderator

    This is a really useful feature! While we do have a useful "(any)" option, however, an "(absent)" option would also come in very handy.

    Use case: I'm currently doing a routine trigger clean-up regarding schedules, and it would be useful to have a search condition that would show me all triggers where there isn't a schedule being applied (this might sound pointless, but when you have hundreds of triggers to review, it becomes a bit more challenging).

    This would also be valid for other similar search conditions (status, brand, ticket form, etc.).

    Also desperately in need of of @...'s suggested tweak: "retain the specified search terms when returning from an edit"

    1
  • Jared Vicencio

    How come I don't have this feature in my Admin Settings?  I only have an Overview, Apps, Manage, and Channels features in my Settings.  How can I pull these features out?

    0
  • Peter Hochstrasser

    Hi @...

    Are you sure you have the Admin role? 

    Your list looks like an agent's selection.

    0
  • Jared Vicencio

    Thanks.  Yes, it seems I still have Agent role only.  Now I have Admin access and can see this.  :)

    0
  • Taryn Anderson

    Hello!

    Each trigger has the ability to show how many tickets were affected by the conditions and actions. Is there a way I can view/search which tickets had that trigger action apply? For example in the attachment, can I view the 5933 tickets in a list somewhere?

    0
  • Neil
    Zendesk Customer Care
    Hi Taryn,
     
    At the moment there isn't a report/view available that will specifically show which tickets a trigger has fired upon.
    The workaround would be to add a condition in your trigger that will add a unique tag to the ticket.
    This way you can use the tag as part of the View condition or report in Explore that will display the tickets that has the tag.
     
    Hope this helps!
    0

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