Help center article editor toolbar reference

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14 Comments

  • Diego Garcia

    Hi Zendesk Team, 

    According to SEO best practices, just one H1 header should appear on each page. (For article purposes that H1 should be the Article Title and that is assigned in the template article.hbs)

    The editor toolbar allows anyone to put 1 and more H1 headers. There is a way to remove H1 from the headers options in the dropdown list?

    3
  • Dave Dyson
    Zendesk Community Manager

    Hi Diego –

    That's a really good point. For visibility, would you mind posting to our Feedback on Guide topic, using this template to format your post? That way our product team will see it, and other users can upvote and/or add their own comments to it. Thanks!

    0
  • Prerana Gupta

    Hi Zendesk Team,

    Is there a way to have a customized content template for all the existing Knowledge base articles? For instance, headings and sub-headings having different font sizes and colors....

    We want to update all existing articles with a standard global template...

     

    3
  • Kenneth Nuckols

    Is there a way to do "split-window" html editing in Guide?

    Because everything that renders in Zendesk is governed by templates and style sheets, it would be really handy to split the article editing window into a WYSIWYG and an HTML window (instead of one or the other) and see how your edits are rendered in place with in real time. Swapping back and forth is a pain because it always goes to the top of the page and you have to scroll down if you are making a change to a piece of code in a table or a list, or if you tweaking an image tag, etc. 

    8
  • Annie Baker

    Hey Zendesk, 

    I see that you can change the color of text but is there a way to highlight the text? When you are looking to bring attention to information I find it easier to read text that is highlighted instead of colored font. It could also cause issues for customers that have vision impairments such as color blindness. 

    Thank you

    2
  • Joel Sandi

    One ubiquitous and critical button in pretty much all other WYSIWYG tool bars is confoundingly missing here: clear formatting. Since so much of our documentation starts elsewhere for necessary collaboration -- especially Google Docs -- it is incredibly tedious to have to deal with this in html to remove carryover artifacts when something is directly pasted over (which is of course super common).

    4
  • F. Keijmes

    Hi all, are you planning to add more toolbar actions to the Content Block editor?
    We're looking for adding pictures and tables (also possibly video) to the content blocks, which is currently not possible.
    You then could create content blocks as nice looking headers and footers for articles.

    2
  • Dave Dyson
    Zendesk Community Manager
    Hi Fran,
     
    For the best visibility to our product team, would you mind posting your feedback to our Feedback - Help Center (Guide) topic, using this template? Thanks!
    0
  • Tsuyoshi Yoshizawa

    Are there any shortcut keys assigned to Headings? If I am a Mac user, I would like to use Cmd+Option+number to change to any Headings like in Google Docs.

    0
  • Gabriel
    Zendesk Customer Care

    Hi Tsuyoshi,

    Yes, you can use keyboard shortcuts to help format your knowledge base articles. Below are the available keyboard shortcuts and their functions.

    For reference, please see screenshot below:


    For more information, please see below article:

    Keyboard shortcuts for formatting knowledge base articles

    I hope this helps! 

    0
  • Tsuyoshi Yoshizawa

    Gabriel Thank you for the response.

    I tried to enter Ctrl + Alt + number, but it doesn't work on Chrome.

    Does Alt means Option key? Mac is using Option instead of Alt, so I recommend Zendesk updates to the key.

    In additional, I would like Zendesk to support the Cmd key as the same shortcut key.

    My personal feeling is that the Command key is more familiar to Mac users than Option. And it's the same operation as Google Docs, so it's not confusing across services.

    0
  • Gabriel
    Zendesk Customer Care

    Hi Tsuyoshi,

    I also tried this using Ctrl + Alt + number on Chrome and it is working just fine. 

    For reference, please see sample GIF below:

    And yes, Alt means Option key on Mac, this means that the keys that you will need to press is Ctrl + Option (Alt) + number.

    We understand that the Command key is more familiar to Mac users than Option, and that's a really good point. You can spin-up a feature request in the Feedback on Guide section about this topic using this template to format your post. Thanks! 

     

     

    1
  • Paul D Owner

    Hey all,

    Does anyone know if it's possible to hide any/some icons in the toolbar? Eg. "add video" because links should be used instead and would not want to tempt the content managers to use the built-in feature. Maybe with some custom code?

    Fingers crossed! :D

    0
  • Tsuyoshi Yoshizawa

    Gabriel Sorry for the reply.

    > I also tried this using Ctrl + Alt + number on Chrome and it is working just fine. 

    I just checked and it works as expected. I understand regarding the feedback.

    Thanks!

     

    0

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