Why was I charged $1 for Talk usage?

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  • Marc Shrapnel

    Watch out as a random phone number may appear on your account and trigger a charge. We were still in Zendesk set up phase with nobody logging in to our account for over a month and still received this charge for a US phone number. 

    Zendesk then suspended our account because we didn't update our account details to pay the $1. Suspension reversal is so hard to deal with.

    Nothing but issues dealing with Zendesk.

  • Dave Dyson
    Hi Marc, we're truly sorry you had such a frustrating experience around this, and I hope you find your experience better going forward. Do feel free to ask questions here in the community as well -- we're happy to help when we can.

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