Can I create a direct link to a live chat popout window instead of using the widget?

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  • Jon Gallez

    Does this have any impact on 3rd party websites by using the Chat function outside of the browser?

  • Sairam

    In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?

  • Kevin Tovar

    LIFE SAVER! thank you so much for making it easy to understand and breaking down the phases i had no clue about that and realized that was my issue 

  • Maky

    Hi @...

    I find the way to open the chat window with web widget but departments?, any other configuration? can i find a kind of guide to do that?



  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Maria,
    Thank you for reaching out to Zendesk Support. In regards to your concern, you can create a direct link to your live chat pop-out window instead of using a widget.
    Kindly follow the instructions in our article, Create a direct link to a live chat popout window instead of using the widget? for more information.
    Thank you!
    Kind regards,
  • Tainashiri

    It's possible to create a link that direct the conversation to a specific Department?

  • Jelena Picuric


    can I create a link to web widget after having implemented messaging?

  • KUMU Support

    Direct Live Chat Link was integrated on our app for quicker access. However, if they leave the live chat popout screen and go back to that same page. It's a new live chat window. How can customers go back to that same livechat popout window on their mobile?


  • Dane
    Zendesk Engineering


    As it turns out, there's no direct link that can be used to route chat directly to a department. 

    Jelena Picuric,

    The behavior for Messaging is different. Instead of the actual chat window, it will present you the widget instead.


    KUMU Support,

    Closing the chat window when you have used the link is similar to ending the Chat. That's the reason why new chats will be generated every time you open it using the link.


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